Works Department lends helping hand after ice storm

By Aubrey Turner
For the Prosper Press
The "My Prosper" app allows the Public Works Department to be aware of those problems in real time, notifies the proper department, and facilitates addressing the issue quickly.

One thing was clear after all of the snow and ice a few weeks ago: Prosper residents had some extra trash after being at home.  The town’s waste collection company had missed a week of routes because of the weather, and the collection of two week’s worth of garbage was putting a strain on the company.  When the Town of Prosper Public Works Department found out that there was a need for additional help to collect garbage, they knew they had to help. 

Tristan Cisco is the Prosper Water Educator and works with the department. 

“Our residents had a buildup of trash,” Cisco said. “The waste department allowed residents to add three extra bags along their canisters.  The company started Monday trying to pick up all the trash but they were just falling behind.  So we used our trucks and borrowed some trailers from Parks and Recreation, and helped pick up the trash.” 

Cisco helped coordinate with the trash company so we could work along their routes.

“We supplemented the company’s crews to assist them so they could get caught up," Cisco said. "The company was able to tell me where their crews were, which helped us know where to go. Once we got the pattern down we were able to help them get caught up quickly.” 

Public Works is responsible for water, waste water, and streets. 

“Our residents are always a priority here in Prosper,” Cisco said.  “When we heard there was an issue, we decided within ten minutes that we were going to help the waste collection company to pick up the trash.  It took some creativity but we work hard to take care of our residents.”  

The city has an app called “myProsper” that residents can use for free to report problems related to potholes, track trash pick up routes, report water problems and more.

Cisco also said he is really proud of this department.

“The employees worked hard to cover the storm," he said. "We had staff staying the night to monitor the water and wastewater, in case there was an event.  We had street crews that either spent the night or came in early to sand roads."

Staff also prioritized sanding the roads so people going to work would be on freshly sanded roads.

“This is such a great community,” Cisco said.  “We want to be able to meet the needs of our residents.  We actually have an app called 'myProsper' that residents can use for free to report problems that we need to address.  That allows us to be aware of those problems in real time, notifies the proper department, and facilitates our addressing the issue quickly."

Residents can report potholes, track trash pick up routes, report water problems and more.  For an emergency, residents can also call the Public Works office.  Calls are received 24 hours a day.